Goods delivered incomplete or damaged

1 min. readlast update: 02.13.2026

We are very sorry that you have reason to complain. Our priority is to resolve this for you as quickly as possible. Here are the best ways to solve the issue:

Item damaged?
Return it for free. Simply visit our Returns Portal to initiate the return.

Only slightly damaged?
Please report this via our Returns Portal and upload clear photos. We can often offer a partial refund or discount to help avoid unnecessary return shipping.

Missing parts?
Please use our Returns Portal. We can often offer a partial refund or discount to help avoid unnecessary return shipping.

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