Goods delivered incomplete or damaged

1 min. readlast update: 02.23.2024

We regret that you have reason to complain about your order. It is particularly important to us that we solve your request particularly quickly. So here are a few suggested solutions: 

Goods are damaged? Send them back for free. Visit our status page to initiate a return.

Goods are slightly damaged? Send us meaningful pictures. On request, we will make you an offer to avoid unnecessary transport routes. 

Delivery incomplete? Send us pictures of the scope of delivery received - ideally with the item designation of the assembly instructions. 


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